Shipping policy
All orders placed with STM SPORT are shipped using Bob Go courier services in partnership with trusted South African courier companies to ensure safe and reliable delivery.
Processing Time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Estimated delivery times after dispatch are as follows:
- Major cities: 1–3 business days
- Outlying and regional areas: 3–5 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.
Shipping Fees
Shipping costs are calculated at checkout and will be displayed before payment is completed. Any promotional or free-shipping offers will be communicated on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS with a tracking number to monitor your delivery.
Address Accuracy
Please ensure that your delivery address and contact details are correct at checkout. STM SPORT is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Courier Responsibility
Once an order has been handed over to the courier, STM SPORT cannot be held responsible for delays, loss, or damage during transit. We will, however, assist customers with communication and tracking queries where possible.
Shipping Area
STM SPORT currently delivers within South Africa only. International shipping is not available at this time.
Contact Information
For any shipping-related queries, please contact us:
Email: info@stmsport.co.za
Phone: +27 78 206 2103